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  • The 7 ITIL 4 guiding principles
  • The 7 ITIL guiding principles are universal
  • 1. Focus on value
  • 2. Start where you are
  • 3. Progress iteratively with feedback
  • 4. Collaborate and promote visibility
  • 5. Think and work holistically
  • 6. Keep it simple and practical
  • 7. Optimize and automate
  • How to use the 7 guiding principles 
  • The 7
    ITIL guiding principles do not stand alone
  • Which guiding principle emphasizes the need to understand the flow of work in progress identify bottlenecks and uncover waste?
  • Which guiding principle includes establishing an understanding of how all the parts of an organization work together in an integrated way?
  • What are the 7 guiding principles?
  • Which is a key element of the think and work holistically guiding principle?

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trang chủ/The 7 ITIL 4 guiding principles

The 7 ITIL 4 guiding principles

The seven guiding principles are the most practical parts of
ITIL.
If you use these principles as your base, share them with your colleagues and use them to make decisions, then you will make great use of them. Following ITIL’s guiding principles, you will create bigger value for all stakeholders involved in your organisation.

When
ITIL updated from v3 to ITIL 4 (the current methodology), also the 7 guiding principles have been updated. They are now the core part of the ITIL architecture. The 7 guiding principles provide guidance, encourage decision making and promote continual improvements all levels.

The seven ITIL guiding
principles
are:

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

The 7 ITIL guiding principles are universal

Altogether, the guiding principles embody the core messages of ITIL and service management in
general. They can be used to guide organisations as they ‘adopt’ a service management approach and ‘adapt’ ITIL guidance tailored to the organisation’s specific needs and circumstances.

The 7 ITIL guiding principles are recommendations that guide an organiaation, regardless of changes in its goals, strategies, type of work or management structure. The 7 ITIL guiding principles are universal and enduring.

1. Focus on value

Everything that the organisation does needs to deliver, directly or indirectly, value for the stakeholders.
Therefore it is important that the organisation has a clear understanding of who the stakeholders are.

It is also key that the organisation understands what is truly of value to the service consumer. This is something that changes over time and circumstances. Last but not least the organisation needs to understand the customer
experience, whether subjective or objective, in order to offer the best service.

2. Start where you are

ITIL does not request that you build something new. The guiding principle ‘start where you are’ is there to remind you that it is not wise to start over without considering what is already available.

It is important to have a clear view of the current situation in order to build something new. So with this guiding principle, organisations are advised to
assess where they are. This includes a clear overview of available data and measurements.

3. Progress iteratively with feedback

This guiding principle is there to remind organisations not to do everything once. Instead, ITIL recommends to use improvement iterations. Hereby work is organized in smaller, manageable sections that can be executed in a timely manner.

Important is that these iterations are continually reevaluated and potentially revised. This to
reflect any changes and to make sure the focus on value is still there.

4. Collaborate and promote visibility

Key for all initiatives is collaboration and trust. Therefore it is important to inform, understand and trust. Organisations have to be transparent and share as much as possible. They also have to keep track of the flow of work in progress, identify bottlenecks and uncover waste.

To create the best output, organisations also have to make sure that the
right employees have the right roles and responsibilities. Collaboration and communications is important, but can be different in every situation depending on the stakeholders.

5. Think and work holistically

To create the best service, it needs to be clear that all is connected. No service, practice, process, department or supplier stands alone. All activities should be aligned with the same focus on the delivery of value. This is done by clear communication,
automation and a clear view of patterns.

6. Keep it simple and practical

This guiding principle is there to make sure things are not over-complicated. To do this, exceptions need to be defined and rules need to be put into place. Another activity is to judge what to keep, done by asking the question: ‘Does this practice/process/service really contribute to value creation?’

To keep things simple, sometimes it is better to do fewer things, but to do them
better. In the end, simplicity is the ultimate sophistication!

7. Optimize and automate

This principle is put into place to make sure there is a focus to maximize the value of work carried out by both human and technical resources. Automation can help the work on frequent and repetitive tasks, freeing human resources. These human resources can then be put into place for more complex tasks that contribute to the value.

Important is, that automation is not done
for automation sake. It needs to be clear beforehand how the automation will help the complete organisation to increase value.

How to use the 7 guiding principles 

As an organisation you do not choose one or two principles to apply, you should consider the relevance of each of them and how they apply together. The 7 guiding principles interact and depend upon each other. None are critical, but all could be useful.

The guiding principles should be
reviewed on each occasion to assess how appropriate they are. The 7 ITIL guiding principles are universally applicable to practically any initiative and to all relationships with stakeholders.

It is important to refer to the principles every decision making process or plan of improvement. But also when you are stuck, face some challenges or need some help. You might even consider to print them out and hang them somewhere where you can see them multiple times a day!

The 7
ITIL guiding principles do not stand alone

These principles are not just connected to ITIL but are reflected in many other frameworks, methods, standards, philosophies and/or bodies of knowledge. This allows organisations to effectively integrate the use of multiple methods into an overall approach to service management.

Do you want your list of guiding principles to print out? We made a clear overview for you. Download it
here.

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Which guiding principle emphasizes the need to understand the flow of work in progress identify bottlenecks and uncover waste?

The principle that emphasizes on the need to understand the work flow in progress, identify bottlenecks, and uncover waste is known as collaboration and promote visibility.

Which guiding principle includes establishing an understanding of how all the parts of an organization work together in an integrated way?

Taking a holistic approach to service management includes establishing an understanding of how all the parts of an organization work together in an integrated way (remember the four dimensions of service management?), including having an end-to-end visibility of how demand is captured and translated into outcomes.

What are the 7 guiding principles?

The seven ITIL guiding principles are:. Focus on value.. Start where you are.. Progress iteratively with feedback.. Collaborate and promote visibility.. Think and work holistically.. Keep it simple and practical.. Optimize and automate..

Which is a key element of the think and work holistically guiding principle?

Thinking and working holistically means thinking and working across teams, departments, systems and other boundaries to focus on creating value. The parts need to work together to create a clean flow of value across the service value chain.
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